Fine print, in plain English
Our promises, in writing
Plain English, the same for every business and every plan. Your signed agreement has the full terms, and if this page and your agreement ever disagree, the agreement wins.
Promise 1: bookings worth your monthly fee within 60 days
By day 60, the bookings we can trace to our work add up to at least one month of your plan's price. If they don't, you don't pay again until they do. We keep working as usual, and your next bill waits until the bookings catch up.
What counts: missed calls we texted back that booked, cancellations we refilled, and past customers we brought back. On Grow and Scale, bookings from ads we run count too. Each one is listed in your reports, with where it came from.
How each booking is valued: at your average price, which is your average sale per booking over the 90 days before you start, from your booking app or point of sale. If you're new, or your prices swing a lot by season, we agree on the number on your kickoff call and write it down.
Your monthly fee is your plan's monthly price. On a yearly plan, it's the same plan's monthly price.
Promise 2: live on day 1, most of your admin off your plate by week 2
Live on day 1: after your plug-in call, your morning report starts and we start answering email. Instagram and Facebook DMs follow in week 1, once Meta connects. Your client success lead checks every reply at first.
By day 14, these five jobs are running for you: email and DM replies, reminders and rebooking, review asks and replies, win-back emails, and your morning report. If they aren't, you don't pay for your first month.
Your side, for both promises
Finish your onboarding questions by day 10, connect your tools, answer approval texts within 24 hours and our questions within 1 business day, and keep your booking app, prices and hours up to date.
Texting
Texts start once the phone carriers approve your number. That can take a few weeks, so we start the paperwork on day 1. Texting isn't one of the five jobs, so a slow carrier is never our excuse.
Billing, and leaving
Monthly plans are month to month, with a one-time $500 setup. Stop any time, and your plan runs to the end of the month you've paid for. Yearly plans are paid for 12 months up front, with no setup fee.
Ad spend is separate. It goes straight to Google and Meta, on your card.
You keep everything: your ads, your Google listing, your number, your customer lists and your website. When you leave, we remove every connection the same day.
When we say no
We only say yes when we can clearly help. If we can't, we tell you on the free call and suggest a smaller plan or none.
Questions
Ask on the free call, or any time after. The privacy and texting terms are on their own page.